Privacy policy

Effective Date: 29th April, 2025

At Team Brock Ashby, we are committed to protecting your privacy and ensuring your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, protect, and share your personal information.

1. INFORMATION WE COLLECT

We may collect the following types of personal information:

  • Name

  • Email address

  • Phone number

  • Payment details

  • Fitness goals

  • Medical conditions relevant to personal training services

2. HOW WE COLLECT YOUR INFORMATION

We collect personal information through:

  • Website forms

  • App sign-ups (e.g., Everfit)

  • Payment checkout processes (e.g., Stripe)

  • Consultation calls and coaching assessments

3. WHY WE COLLECT YOUR INFORMATION

We use your information to:

  • Deliver personalised fitness programs

  • Send important updates, training information, and communications

  • Process payments securely

  • Provide customer support and improve our services

4. SHARING YOUR INFORMATION

We only share your personal information with trusted third parties necessary for our business operations:

  • Stripe – for secure payment processing

  • Everfit – for coaching app services

  • Active Campaign – for email communication and marketing

These third parties are only given the information needed to perform their services and are obligated to protect your data.

5. PROTECTING YOUR INFORMATION

We take reasonable steps to protect your personal information, including:

  • Secure server hosting

  • SSL (Secure Socket Layer) encryption on our websites

  • Secure password-protected platforms

  • Limiting access to personal information to authorised personnel only

While we follow best practices, no system is 100% secure. We encourage you to also protect your information online.

6. COOKIES & TRACKING TECHNOLOGIES

We use basic cookies and Google Analytics on our website to understand how users interact with our content and to improve user experience. You can control or disable cookies in your browser settings if you prefer.

7. YOUR RIGHTS

You have the right to:

  • Access your personal information

  • Correct any inaccuracies

  • Request deletion of your personal data

To exercise these rights, simply contact us at support@teambrockashby.com.

8. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the new effective date.

9. CONTACT US

If you have any questions about this Privacy Policy or how your information is handled, please contact:

📧 support@teambrockashby.com