Privacy policy

Effective Date: 29th April, 2025

At Team Brock Ashby, we are committed to protecting your privacy and ensuring your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, protect, and share your personal information.

1. INFORMATION WE COLLECT

We may collect the following types of personal information:

  • Name

  • Email address

  • Phone number

  • Payment details

  • Fitness goals

  • Medical conditions relevant to personal training services

2. HOW WE COLLECT YOUR INFORMATION

We collect personal information through:

  • Website forms

  • App sign-ups (e.g., Everfit)

  • Payment checkout processes (e.g., Stripe)

  • Consultation calls and coaching assessments

3. WHY WE COLLECT YOUR INFORMATION

We use your information to:

  • Deliver personalised fitness programs

  • Send important updates, training information, and communications

  • Process payments securely

  • Provide customer support and improve our services

4. SHARING YOUR INFORMATION

We only share your personal information with trusted third parties necessary for our business operations:

  • Stripe – for secure payment processing

  • Everfit – for coaching app services

  • Active Campaign – for email communication and marketing

These third parties are only given the information needed to perform their services and are obligated to protect your data.

5. PROTECTING YOUR INFORMATION

We take reasonable steps to protect your personal information, including:

  • Secure server hosting

  • SSL (Secure Socket Layer) encryption on our websites

  • Secure password-protected platforms

  • Limiting access to personal information to authorised personnel only

While we follow best practices, no system is 100% secure. We encourage you to also protect your information online.

6. COOKIES & TRACKING TECHNOLOGIES

We use basic cookies and Google Analytics on our website to understand how users interact with our content and to improve user experience. You can control or disable cookies in your browser settings if you prefer.

7. HEALTH DATA UTILISATION

Our app collects and processes health-related information such as workout activity, exercise logs, heart rate, and other fitness metrics. This data is collected only with your explicit consent and is used exclusively to deliver core app features, including fitness tracking, progress insights, and cross-device synchronization.
We do not share your health data with any third parties, and we do not use this data for advertising or marketing purposes. All health information is stored securely and access is limited to authorized personnel only. We adhere to industry best practices to ensure data protection.
If you choose to delete your account, all associated personal and health-related data will be permanently deleted from our systems.

8. ACCOUNT DELETION

To request the deletion of your personal information from our database, you can submit a request through our in-app settings or contact form available on our platform. For such requests, please write "delete my account" in the subject line, and include your first and last name and e-mail address in the body of the message. We will use commercially reasonable efforts to honor your request. We may retain an archived copy of your records as required by law or for administrative purposes. 

Please note that we will store communications you may send through the Service, as well as any comments you may post, and they may not be subject to modification or deletion. 

You may also control the information that we collect through the settings in your browser or mobile device. You may configure your browser to reject cookies from our app and may adjust the settings of your mobile device to prevent the Platform from

9. YOUR RIGHTS

You have the right to:

  • Access your personal information

  • Correct any inaccuracies

  • Request deletion of your personal data

To exercise these rights, simply contact us at support@teambrockashby.com.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the new effective date.

11. CONTACT US

If you have any questions about this Privacy Policy or how your information is handled, please contact:

📧 support@teambrockashby.com